Conditions | studentnew

VOORWAARDEN / CONDITIONS

When you fill in the application form you give Student Rooms Utrecht the order to start looking for a room.

What happens when you are in file:

Once you are in our file, we will take your application along in our selections/meetings with landlords. Once you are selected by a landlord, we will send you the option of the found room together with info of the room and house, and the other tenants and with all the pictures we have, of course, to ask if you are interested or not. When you are interested, we go back to the landlord and let him/her choose who to invite for an (online) viewing. After the viewings we go back to the landlord again and the landlord will decide who gets the room. We do not send any updates in between. We rather spend our time in searching for you!

When you agree to rent the room for a minimum duration of 6 month (or shorter if the landlord agrees) you will have to pay the onetime fee à € 450 for a room or an apartment/house. To secure the accommodation we ask a down payment to the agency and to the landlord which will be deducted from the total payment.

Before checking into the room, the rest of the rent, deposit and agency fee will be paid by the client. If the client wishes to pay in cash, he/she will let this know in advance so we can make up the necessary papers. Payment at the check in by bank transfer is also allowed.

When Student Rooms Utrecht hasn't found a room for you, or you haven't accepted any of the offered rooms, there are no costs to be paid by the client.

What we do for you for finding an accommodation and during your stay:

Viewings for the accommodations can be done in person or through videocall at the location.
After the hands up of both parties ( client and landlord) we arrange the contract for you.
Make sure this will be signed by both parties
We visit the room after it gets vacant to see if everything is there and all is clean
Send you info about the house, its location and where you can find everything in the neighborhood like dentist, family doctor etc.
Send you as much intro’s we can get, of the current tenants so you already know something about each other
Pick you up at the train station in Utrecht and bring you to the house (if you arrive at a convenient time or are not in Utrecht yet) otherwise we will meet you at the house.
We can also arrange a taxi for you from the airport or any other address if necessary
Check you in
Show you around the house and explain everything you need to know
Provide you with the necessary papers for you to sign, like contract, house rules, general agreements and check in papers
Hand you the key(s)
Answer all your questions
We are your contact while you are staying at the house through email only
We are your contact for emergencies through what’s app as well.
We always think in opportunities and solutions instead of problems. So communication is key!
For opening locks € 25,- will be charged during office hours.
During evenings and/or weekends the charges will be € 50,-.
The invoice needs to be paid separately by an send invoice.

When you leave:

We set up an checkout appointment with you
Check you out
We are able to arrange a cleaning lady to clean the room for you against extra costs
Provide you with the necessary papers for you to sign, like check out papers
Collect the key for you
Ask for your deposit back ( minus costs if these are made, because of damages, missing items, etc.)
Bring you to the station if the time is convenient
If there are any bills coming in after you have left, we ask you what to do with it and if necessary, take action for you.
Are your contact for any questions you might have about rental issues

Extra possibilities:

In case if the you wish to leave before the end of the contract, we can find a replacement for you to take over the contract.
Finding such a replacement is € 250,-.

Again, We always think in opportunities and solutions instead of problems. So communication is key!